Wood Wizards
  • About Us
  • Party Pods
  • Delivery Info
  • Contact Us
  • Terms & Conditions
  • SPECIAL OFFER
  • More
    • About Us
    • Party Pods
    • Delivery Info
    • Contact Us
    • Terms & Conditions
    • SPECIAL OFFER
Wood Wizards
  • About Us
  • Party Pods
  • Delivery Info
  • Contact Us
  • Terms & Conditions
  • SPECIAL OFFER

Delivery INFORMATION

How Do We Do It?

Our Party Pods are delivered on an oversized pallet for self-assembly. Each Pod comes in manageable components with all fittings and clear instructions included.

Delivery is kerbside only, using a rigid vehicle, and someone must be present to accept it. If no one is available, a re-delivery charge may apply.

We provide the courier with your full address and contact number, and they will usually try to get in touch before delivery.

Who we use?

We’re proud to use the UK’s leading pallet delivery network, Palletways. As the largest and fastest service in the country, they offer live tracking, delivery photos, timed and next-day options—so you can follow your Pod from the moment it leaves our depot. 

Important Things To Remember

 We want your Party Pod to fit perfectly, so please check the following before ordering:

  • Is there clear access to carry the components to the installation site?
     
  • Are there any obstructions (trees, cables, buildings, etc.)?
     
  • Is the ground level and free from waterlogging?
     

If you’re unsure about any of these, contact us before placing your order and we’ll advise on the best preparation.

DELIVERY FAQ's

 

Q: What are your lead times?
A: Standard lead times are 4–8 weeks from deposit. During busy periods this may be longer, but we’ll confirm when you place your order.

Q: How long does delivery take?
A: Pallet courier delivery usually takes 3–5 business days. Next Day and timed delivery can be arranged at an additional cost—please contact us for details.

Q: Do you offer installation?
A: Yes, depending on location. While we don’t cover the entire UK, we can usually install multiple units and deliver them on our own vehicle. Contact us for availability.

Q: My delivery is late or missing—what should I do?
A: First, check your tracking number on the Palletways tracking page. If you still need help, contact us and we’ll trace your delivery or provide courier details.

Q: What if my delivery arrives damaged?
A: Take clear photos immediately and contact us. If asked to sign a delivery note, mark it as “damaged.” Claims are often rejected if damage is reported after signing, so please notify us quickly so we can resolve the issue.

Q: What happens if I miss my delivery?
A: Delivery is pre-arranged with you in advance. If you’re unavailable or access is restricted, a re-delivery charge may apply.

Q: Can I return my order if I’m not happy?
A: As all buildings are made to order, orders are non-refundable. However, if there’s a fault or defect, we’ll resolve it quickly and provide replacements at no cost.

Q: Why are there loose timbers in my delivery?
A: These are packing timbers used for protection during transport. They are not part of your Pod—any important components will be clearly marked.

Q: I don’t see my question here.
A: Please contact us—we’ll be happy to help.


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