By placing an order with Wood Wizards Buildings Ltd, you confirm that you have read, understood, and agreed to the following terms of purchase.

• All orders require a 50% non-refundable deposit before production begins.
   
• The remaining balance must be paid in full at least 7 days prior to delivery.
   
• Deposit payments are strictly non-refundable due to the bespoke nature of each order.
   

• Our typical completion timeframe is 4 to 8 weeks, depending on the building type.
   
• During peak seasons (spring/summer), lead times may be extended. You will be notified of any changes via email, phone, or post.
   

• You acknowledge the requirement for a flat and level concrete or solid timber (decking) base.
   
• If any other surface is used or if the base is not level, Wood Wizards accepts no responsibility for structural movement.
   
• Improper bases will invalidate the guarantee.
   

• We do not cover damage due to extreme weather (e.g. storms, floods, hurricanes).
   
• Wood is a natural material and will expand, contract, and may absorb moisture. Regular treatment is essential.
   
• Use only breathable treatments for interior applications.
   
• Roofing materials (felt, shingles, timber, featheredge) may need replacing over time and are not covered under adverse weather.
   

• Your warranty begins once delivery is complete.
   
• Moving the building post-delivery voids the guarantee.
   
• The guarantee applies only to faults due to manufacturing or installation by our team.
   

• Delivery and installation fees are non-refundable.
   
• We will not deliver through buildings, houses, or over structures for safety and insurance reasons.
   
• Adequate access must be available; otherwise, delivery may be cancelled.
   
• Unsafe environments (e.g. abusive behaviour, unsafe terrain) may result in refused delivery.
   
• You or a representative must be present for delivery unless agreed in advance.
   

• If delivery is unsuccessful due to incorrect information or access issues:
   
  • The order will return to our depot.
     
  • A re-delivery fee will apply.
     
  • We will store the building free of charge for 30 days.
     
  • After 30 days, storage fees of £125.00 + VAT per week will apply.
     

• All buildings are produced in a dry, heated workshop using dry timber.
   
• Wood Wizards is not liable for moisture issues arising from improper ventilation or siting in shaded/damp areas.
   

• Customers are responsible for assembly unless stated otherwise.
   
• Follow the provided instructions and use the included fixings.
   
• Incorrect assembly, use of different fixings, or modifications will void the warranty.
   

• Keep foliage, trees, and branches away from your building to prevent sap damage or corrosion.
   
• Natural wood behaviour (e.g. cracks, expansion) is expected and not considered a defect.
   

By using our website, you agree to these terms of use. If you do not agree, please refrain from using the site.

• Website content is for general information and does not constitute professional advice.
   
• We accept no liability for losses from reliance on this information.
   

• All content is protected by copyright laws.
   
• You may print/download for personal use only.
   
• Commercial use of content without permission is prohibited.
   
• Breach of these terms will result in revocation of site access.
   

• We may update or suspend access to the site at any time without notice.
   
• Content may become outdated; we are under no obligation to update it.
   

We are not liable for:

• Loss of income, business, data, or goodwill
   
• Wasted time or any indirect damage
  These terms do not affect liability for death, personal injury, or fraud caused by negligence.
   

We handle your data according to our privacy policy. You agree all submitted data is accurate.

• Do not introduce viruses or attempt unauthorized access.
   
• Breaches will be reported under the Computer Misuse Act 1990.
   
• We are not liable for virus infections or service disruptions.
   

We are not responsible for the content or policies of third-party sites linked from ours.

• These terms are governed by the laws of England and Wales.
   
• Disputes will be handled in English courts under non-exclusive jurisdiction.
   

If you have concerns about content or terms, please contact:
📧 info@woodwizards.co.uk